What action should the nursing supervisor take first after receiving a message about an LPN’s phone call?

The most appropriate action for the nursing supervisor to take first after receiving a message about an LPN’s phone call is to call the LPN back to confirm the reason for the absence. This action is crucial because understanding the specifics of the absence can provide important context and guide any next steps. It's vital for the supervisor to communicate directly with the LPN to gauge the situation accurately, including whether this is a first-time occurrence or part of a larger pattern of absenteeism.

Prompt communication can also help the supervisor determine if the LPN needs assistance or if there are extenuating circumstances that require consideration. This approach is more conducive to fostering a supportive work environment, potentially resolving issues collaboratively, and ensuring appropriate staffing levels without jumping to conclusions about the LPN's employment status.

Determining the right course of action requires a clear understanding of the situation at hand, making initial contact with the LPN a critical priority in managing staff effectively in a skilled care unit. Taking direct action based on incomplete information, such as immediately considering termination or transferring the LPN, would not be justified at this stage and could lead to unnecessary conflict or misunderstanding.